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Troubleshooting "My Iconizer is not working!"
  • Registration, does Embird "know" that you have a license for Iconizer
    • To verify that Embird has your Iconizer registration, click the "Red Key" icon in Embird Manager, SNAG-0135 and make sure Embird thinks Iconizer is Registered.
    • If Iconizer is not registered, and you have the PASSWORD.KLC file that came with one of the two registration emails you received from Embird.com, copy the PASSWORD.KLC file to the folder where you installed Embird, and re-start Embird. It should self-register. Or, if you no longer have the file, just copy the registration password from the other email you received when you registered, and paste it into the white registration area.
  • Iconizer Settings, is Iconizer enabled for your file types
    • In Embird Manager, select "Options > Iconizer Settings" menu and make sure that the Iconizer plug-in is enabled for your file types. See here.
  • Is Windows Explorer set to display Thumbnails
    • Windows Control Panel, Folder Options, View tab. Ensure that "Always show Icons, never thumbnails" is NOT checked.

SNAG-0025

  • Is Windows set to display Medium, Large, or Extra Large icons
    • The default Windows Explorer View of icons in Vista 32-bit is "Small Icons", but Iconizer requires Medium, Large, or Extra Large Icons.

SNAG-0058
  • Are you using Windows Explorer 32-bit
Be sure you're using the 32-bit version of Windows Explorer to view embroidery file icons. Embird 2008 build 8.4 and later automatically install a desktop icon for Windows Explorer 32-bit, when Embird is installed on a computer running Microsoft Vista 64-bit. The 32-bit version of Windows Explorer is automatically chosen when clicking Embird Manager's "Explorer" option, or the 32-bit Windows Explorer icon on your desktop.

Exit and Re-start Windows Explorer 32-bit and choose "View- Medium Icons" (or a larger view). Now, Windows Explorer should be displaying the contents of the FILES folder as thumbnails. Other programs that honor Windows' display mechanisms should also display thumbnails.  Thumbnails are not shown for files